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Anastasia's Eden LTD
Company number 14175725
Registered in England & Wales
Waste Carier Licence: CBDU475606

Privacy Policy

Privacy Policy

Who we are

The pages on this website (“the Website”) are published by ANASTASIA’S EDEN LTD, a company registered in England and Wales with company registration number 14175725, whose registered address is at 60 Kings Road, Flitwick, MK451EL.

Maintaining the security of your data and your right to privacy is a priority for ANASTASIA’S EDEN LTD. We will handle your personal data legally and fairly at all times and we will be transparent about what data we collect about you and how we use it.

This policy provides you with details about:

  • what personal data we collect;
  • how we use your personal data;
  • how we ensure your privacy is maintained
  • your legal rights about your personal data.

The personal data collected

ANASTASIA’S EDEN LTD may collect the following information about you:

  • your name, age/date of birth and gender;
  • your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
  • purchases and orders made by you;
  • your online browsing activities on our websites;
  • your password(s) where applicable;
  • when you make a purchase or place an order with us, your payment card details;
  • your communication and marketing preferences;
  • your interests, preferences, feedback and survey responses;
  • your location;
  • your correspondence and communications with us; and
  • other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our websites are not intended for children and we do not knowingly collect data relating to children via our website.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you apply for a training course or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

How we use your data

ANASTASIA’S EDEN LTD (and trusted partners acting on our behalf) uses your personal data:

  • to provide goods and services to you;
  • to make a tailored website available to you;
  • to manage any registered account(s) that you hold with us;
  • to verify your identity;
  • for crime and fraud prevention, detection and related purposes;
  • with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
  • for market research purposes – to better understand your needs;
  • to enable us to manage customer service interactions with you; and
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Other Marketing

Promotional communications

ANASTASIA’S EDEN LTD may use your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest ANASTASIA’S EDEN LTD offers.

ANASTASIA’S EDEN LTD aims to update you about products and services which are of interest and relevance to you as an individual.

You have the right to opt out of receiving promotional communications at any time, by contacting ANASTASIA’S EDEN LTD via the contact channels set out in this Policy.

Sharing data with third parties

Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include but not limited to IT, delivery and marketing service providers, accountants.

ANASTASIA’S EDEN LTD only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to ANASTASIA’S EDEN LTD and to you, and for no other purposes.

Other third parties

Aside from our service providers, ANASTASIA’S EDEN LTD will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

International transfers

To deliver products and services to you, it may sometimes be necessary for ANASTASIA’S EDEN LTD to share your data outside of the UK. This will typically occur when service providers are located outside the UK or if you are based outside the UK.

If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved  for use in the UK for such transfers.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

How we protect your data

ANASTASIA’S EDEN LTD is committed to keeping your personal data safe and secure.

Our security measures include:

  • encryption of data;
  • regular cyber security assessments of all service providers who may handle your personal data;
  • regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents;
  • regular penetration testing of systems;
  • security controls which protect our entire IT infrastructure from external attack and unauthorised access; and
  • internal policies setting out our data security approach and training for employees.

Legal basis for using your data

ANASTASIA’S EDEN LTD collects and uses personal data because is it necessary for:

  • the pursuit of our legitimate interests;
  • the purposes of complying with our duties and exercising our rights under a contract for the sale of goods or services to a customer; or
  • complying with our legal obligations.

In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers.

Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

Cookie name

Description

__utma

Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

__utmz

Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

_ga

Used to distinguish users.

_gid

Used to distinguish users.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Your rights

  • Request correction of personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object to where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party in certain formats, if practicable.
  • Request access to your personal data subject to certain exemptions that may apply
  • Make a complaint to a supervisory body which in the United Kingdom is the Information Commissioner’s Office. The ICO can be contacted at: https://ico.org.uk/concerns/

If you wish to exercise any of these rights please contact us using the contact detail below.

Contact Information

If you have any questions about how ANASTASIA’S EDEN LTD uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by emailing [email protected]

You have the right to lodge a complaint with the Information Commissioner’s Office.  Further information, including contact details, is available at https://ico.org.uk.

 

updated: 15/08/2023
Terms & Conditions

Terms & Conditions

Please read this carefully. By accessing this website you are agreeing to the terms and conditions that appear below

This website is run by ANASTASIA’S EDEN LTD.

Introduction

In making use of the website you agree to abide by any and all of the following terms and conditions governing use of the website (“Acceptable Use Policy”).

No charge is made by ANASTASIA’S EDEN LTD for your use of the website.

Acceptable Use Policy

You agree to abide by all applicable laws, regulations and codes of conduct and ensure that any content uploaded or distributed or stored by you does not infringe the rights of others.

All intellectual property rights in the material on the website and any material sent to you by e-mail or any other form (“the content”) belongs to us or our licensors. You may retrieve and display content from the website on a computer screen, print individual pages on paper, photocopy and store such pages in electronic form on disk (but not on any server or other storage device connected to the network) for your personal, non-commercial use.

We own the copyright and all other intellectual property rights associated with the content, save where otherwise stated.

Except as specifically stated in these terms, you may not do any of the following without prior written permission from us:

Reproduce, modify or in any way commercially exploit any of the content;
Redistribute any of the content (including by using it as part of any library, archive or similar service);
Remove the copyright or trademark notice(s) from any copies of content made in accordance with these terms;

Create a database in electronic or structured manual form by systematically downloading and storing all and any of the content. Requests to republish, redistribute or link to content should be addressed to ANASTASIA’S EDEN LTD at [email protected]

You acknowledge that ANASTASIA’S EDEN LTD is a trademark and that you may not use it without the written permission of ANASTASIA’S EDEN LTD.
You agree not to:

  • Impersonate another person or use a false name or a name you are unauthorised to use or create a false identity or e-mail address or try to mislead others as to the identity or origin of any communications;
  • Modify, access or make available data stored on a computer device which you have accessed through our network, when either the owner of the data, computer or device has taken steps to prevent you from doing this or the owner has expressed a wish that you do not do this;
  • Make available or upload files that contain software or other material, data or information not owned or licensed to you or collect information about others (e.g. names/addresses) without their prior consent;
  • Damage, interfere with or disrupt access to the Website or do anything which may interrupt or impair their functionality;
  • Save as authorised in these terms, make any commercial or business use of the Website or resell or commercially benefit from any part or aspect of the Website;
  • Publish, post, distribute, disseminate or otherwise transmit defamatorily, offensive, infringing, obscene, indecent or other unlawful or objectionable material or information;
  • Threaten, harass, stalk, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;
  • Make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, “trojan horses”, “worms” or any other harmful software;
  • Falsify the true ownership of software or other material or information contained in files made available via the Website;
  • Obtain or attempt to obtain unauthorised access, through whatever means, to the Website, other services or computer systems or areas of our or any of our partners’ networks which are identified as restricted;
  • Set up links to the website, except to the home page of ikapoukis.co.uk without express written permission from the web master.

We retain the absolute right to prevent you accessing the Website, without prejudice to any of our accrued rights, where we in our sole discretion consider that you are contravening our Acceptable Use Policy or any other aspect of these terms.

Registration

Where the Website requires that you register in order to use it, you are obliged to provide accurate and complete registration information. It is your responsibility to update and maintain any changes to that information (including your email address) by altering your details as appropriate.

When you register to use the Website, you will be obliged to click on an icon indicating that you have read, understood and accepted these terms and conditions. You will not be allowed to register unless you indicate your acceptance of these terms and any other terms and conditions that may apply.

Email Policy

We will not respond unless required to do so by law to any electronic mail (“email”) which contains threatening, abusive, malicious, pornographic, obscene, defamatory or otherwise illegal or inappropriate material. We reserve the right to take such action as we in our sole discretion deem fit in respect of such material.

Unless you indicate to the contrary all e-mails received will be taken to be submitted, where appropriate, for publication, free of charge. If we decide to publish an e-mail from you on the Website we will not include any personal data which belongs to you but will not otherwise incur any liability to you by publishing any content of the email.

Where appropriate we will endeavour to respond to e-mails within 4 days of receipt, but we cannot and do not guarantee to respond to emails.

Liabilities

You agree that we have no control over third-party content and information which can be accessed using the Website and that we do not examine or edit the use to which you or others put the website or the nature of the content or information being accessed and that we are excluded from all liability of any kind arising from such content or information.

You furthermore agree to indemnify us in the manner set out below in these terms in relation to your use in any way of the website.

We reserve the right to remove any information/material we deem to be in breach of any of these terms without notice, and without prejudice to any other accrued rights, and/or to make available such information/material when required to do so by law or when requested to do so by regulatory bodies or law enforcement organisations.

We take all such steps as are reasonably necessary to provide a fast and reliable service, but exclude to the fullest extent permitted by law any liability for the security of the services on the Website or for any disruption of the Website however caused, loss of or corruption of any material in transit, or loss of or corruption of material when downloaded onto any computer systems.

We provide the website on an “as is” basis and make no representations or warranties of any kind as to the website or the content. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the website. Any liability, however it occurs, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses of any character incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Website and/or a breach of the Acceptable Use Policy and/or any of these terms.

Software and Security

We are not responsible for any technical or other issues that may arise if you download software from external third party website (eg Acrobat Reader) or upgrade your browser software to enhance your usage of the website.

Changes to these Terms and Conditions

We reserve the right to make changes to any part of the Website. Due to our policy of updating and improving the website, it may therefore be necessary to change these terms.

In the event that we change the terms, we will notify you by providing a clear link within the relevant website to the detailed changes. If you use the website after we have published or notified you of the changes, you will be agreeing to be bound by those changes. If you do not agree to be bound by them, you should not use the website.

Advertising and Sponsorship

The website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the website complies with applicable laws, codes and regulations. We exclude to the fullest extent permitted by law any responsibility for any error or inaccuracy appearing in any advertising or sponsorship material. Please refer to our privacy policy for the use of cookies in relation to targeting potential advertisers.

Termination

We may terminate the provision of the website or restrict your access to it without any prior notice to you where (by way of example and without limitation):

  • (1) there is a regulatory or statutory change limiting our ability to provide the website;
  • (2) any event beyond our reasonable control prevents us from continuing to provide the website (for example, without limitation, technical difficulties, capacity problems and communications failures); or
  • (3) we consider in our sole discretion that you are abusing the services provided by the Website or are otherwise acting in breach of these terms.

As this is a shared service with other users, you agree that if the demand for the services provided by the website is in excess of our ability to meet the capacity, we may either share the capacity among all users or we may give you notice by e-mail that the provision of the website will terminate. Any such termination will not affect your accrued liabilities incurred prior to any such termination.

Additional Services

These terms shall be governed by and interpreted in accordance with English law and you irrevocably agree that the courts of England and Wales shall (subject to the paragraph below) have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these terms.

Choice of law and Jurisdiction

Your dealings with any third parties, in particular advertisers and/or merchants, through the services provided by the Website and any terms, conditions, warranties or representations with such third parties are solely between you and such third party. You agree that we are not liable for such dealings, and you agree to indemnify us in the manner referred to above in these terms in relation to such dealings.

General

You may not assign, sub-license or otherwise transfer any of your rights under these terms. If any part of these terms and conditions is found to be invalid by any court having competent jurisdiction the validity of the remaining terms will be unaffected. If either party does not exercise any right or remedy under these terms, this will not be taken to mean that they have been waived.

Contact

If you have any queries concerning any part of these terms and the privacy and e-mail policies contained in them, please contact us at [email protected].

Data Protection

ANASTASIA’S EDEN LTD will only use any personal data collected during your use of this website in accordance with current UK data protection legislation. Please look at our Privacy Policy to find out what we propose to do with your data and your options.

 

updated: 15/08/2023
Refund Policy

Refund Policy

Professional Services

Anastasia’s Eden LTD warrants that for thirty (30) days after the performance of Professional Services for customers provided under a statement of work, such Professional Services were performed in a proper and professional manner consistent with industry standards.
Otherwise, such Professional Services are provided by Anastasia’s Eden LTD “as is”.
Once requested by you, Anastasia’s Eden LTD will charge your account or credit card the amount agreed upon under the executed contract, or as otherwise agreed upon by the parties.
If a project is delayed at the request of the client, due to the client’s internal processes, Anastasia’s Eden LTD will not be responsible for any costs incurred by this delay, any fees or damages will stand with the client unless agreed in writing at the time or delay by the client.


Support Services

Anastasia’s Eden LTD does not offer any refund for hardware, software, maintenance and support services once agreed by the customer, annual fees which are passed an anniversary date of the EULA, Anastasia’s Eden LTD will charge your account or credit card the amount agreed upon under the executed agreement, or as otherwise agreed upon by the parties.


Changes to Payment and Refund Policy


We reserve the right to change this payment, refunds policy terms and conditions at any time. Any such changes will take effect when posted on the website.

updated: 15/08/2023
Modern Slavery Statement

Modern Slavery Statement

This statement constitutes Anastasia’s Eden LTD statement on modern slavery and human trafficking under section 54 of the Modern Slavery Act 2015 and sets out the steps the Company have taken and will continue to take to ensure modern slavery and human trafficking is not taking place within our business or supply chain.

We believe that in conjunction with the clear policies implemented by ourselves, our customers and our suppliers we can help prevent human trafficking and slavery in our supply chain.

Our Company introduced during 2019 further reinforces our vision and values and our commitment to prevent modern slavery.

To ensure a good level of understanding of the risks of modern slavery amongst our workforce we continue to provide e-learning to our staff which includes modules dedicated to modern slavery and whistleblowing. This is supplemented by our vision, values and organisational policies which give staff assurance that all employees can raise concerns without fear of reprisals.

During the year our organisational policies continue to be reviewed and updated to ensure continuous improvement in all areas.

We continue to focus our attention on third party agencies that supply our temporary workers as we deem this to be our highest risk area. We audit a sample of these agencies to ensure compliance in order to prevent the risk of modern slavery as well as ensuring they comply with other legislative requirements such as health and safety and the right to work in the UK.

The Company itself also carries out checks on its own staff to confirm the identity of each worker and their right to work in the UK.

We continue to review our contractual terms for both customers and suppliers in order to contribute to the prevention of modern slavery.

Steps going forward

We will continue to review the effectiveness of our approach to reducing the risk of modern slavery and will continue to identify, monitor and assess any risk areas identified in our supply chain and we shall address these risks as appropriate.

We shall work to raise the awareness of the prevention of modern slavery amongst our workforce and suppliers by launching an awareness campaign targeted at the prevention of modern slavery.

This statement has been approved by Anastasia’s Eden LTD.

Signed

Anastasia Kostantini
Director

updated: 15/08/2023

Frequently asked questions

Is same-day gardening & handyman service available?

Yes, we can arrange for same-day service, although it’s dependent on current availability.

Is it a problem if I don't have any tools at home?

Not at all. We will arrive fully equipped with all the necessary tools and equipment to complete the job.

Can you maintain my garden following the initial tidy-up?

We can organise regular maintenance according to your preferences and requirements. We endeavour to consistently send the same gardeners to your property, as they are familiar with how you prefer things to be done.

Can you not only remove weeds but also clean my patio/driveway?

We are equipped with professional pressure washing machines, so we’ll be pleased to jet wash the area to eliminate any dirt and moss, in addition to removing the weeds.

How many gardeners do you usually send?

Typically, we send a team of two gardeners for most tasks. This ensures efficient and thorough completion of the work.

Are you a fully insured service provider?

Yes, we are.

What happens if it rains?

We monitor the weather forecast daily, ensuring our teams are equipped to work in rainy conditions. Nonetheless, should unexpected weather conditions compromise our ability to deliver top-notch service, we’re fully prepared to reschedule your appointment at your convenience.

Do you require access to power?

Absolutely not. Our equipment runs on high-quality petrol and batteries. The sole exception is patio cleaning, which necessitates both water and electricity access.

Do you provide the materials?

Typically, our estimates cover labor costs exclusively. However, we can provide materials if necessary and adjust the quote accordingly.

Do I need to load the rubbish myself if you provide waste removal services?

No, you won’t have to. Our waste removal service includes a team of two rubbish removal specialists who will come to your property equipped with the appropriate vehicle and all the necessary tools. Your only task is to show them where the waste is, and they will take care of loading it.

What types of waste do you collect?

Our services encompass the collection and disposal of general household waste, including food scraps, outdated furniture, garden debris, and construction waste like bricks and plasterboard. For the safe disposal of specific items such as fridges, freezers, air conditioning units, microwaves, and televisions, an additional handling fee will apply.

What kinds of waste do you NOT collect?

We do not accept hazardous materials for waste collection. This includes chemicals, medical materials, gas bottles, and paint cans. Furthermore, we do not handle the collection and disposal of tyres and broken glass.

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